🔄 Refund & Return Policy

At kellgear is one of the online stores in the ecosystem of the company "HIGHWAY CLOTHING LIMITED" we specialize in providing trendy and luxurious modern women's shirt designs with perfect materials and reasonable prices., your satisfaction is our priority. If you are not 100% happy with your purchase, we’re here to help with easy returns and refunds.

📅 Return Window

You may request a return or refund within 14 days from the date your order is delivered.

📦 Return Conditions

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition

  • Items must include original tags and packaging

  • Items must be returned with a receipt or proof of purchase

We reserve the right to refuse returns that do not meet these criteria.

🚫 Non-Returnable Items

The following items are non-returnable:

  • Sale items or items purchased during promotions

  • Gift cards or store credit

  • Personalized or custom-made products

  • Intimates or swimwear (for hygiene reasons)

🔁 Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original and place a new order separately.

💸 Refunds

Once your return is received and inspected, we will:

  1. Notify you via email

  2. Approve or reject your refund

  3. If approved, process the refund to your original payment method (PayPal)

Please allow 5–10 business days for the refund to reflect on your account, depending on your payment provider.

📬 Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service and keeping the receipt

  • Shipping fees (if paid) are non-refundable

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping and send a replacement or full refund.

📝 How to Request a Return

  1. Email us at [email protected] with:

    • Your order number

    • Item(s) you want to return

    • Reason for return

    • Photos (if applicable)

  2. Wait for return approval and instructions

  3. Ship the item(s) back to the address we provide

❗Important Notes

  • Unauthorized returns or packages sent without approval will not be accepted

  • We are not responsible for lost return packages — please use tracking

❓Need Help?

Our customer service team is always here for you.
Email: [email protected]

kellgear is one of the online stores in the ecosystem of the company "HIGHWAY CLOTHING LIMITED" we specialize in providing trendy and luxurious modern women's shirt designs with perfect materials and reasonable prices. – Shop confidently, we’ve got your back.